Education

Ball State University
Bachelor of Arts
August 2016-May 2020

  • Major in Business Analytics, Telecommunications Concentration
  • Major in Spanish, Language, Linguistics, and Cultural Studies Concentration
  • Honors College Graduate
  • Thesis: Creating an Online Environment: Designing Comprehensive Systems for Nonprofit Organizations

Leadership Experience

Beneficence Family Scholars–Virginia B. Ball Center for Creative Inquiry
Systems Administrator
January 2019-May 2020

  • Conceptualized, built, and launched organization website using WordPress
  • Implemented G Suite for Nonprofits services including OAuth 2.0 single sign-on, Gmail, Google Drive, and Google Forms for 15+ user and system accounts
  • Established Moodle learning management system for internal training and scholar programming

Student Honors Council, Ball State University Honors College
President
May 2019-May 2020

  • Governed team of six executive board members and 50+ organization members
  • Supervised operations of events of up to 700 attendees
  • Facilitated weekly executive board meetings, general assembly meetings, and collaborative events with Honors College faculty and staff

Student Honors Council, Ball State University Honors College
Director of Online Operations
May 2017-May 2019

  • Designed published and social media content, including graphics, videos, and captioning for Facebook, Instagram, and Twitter audiences of 200+ followers
  • Launched advertising campaigns using Facebook Ads Manager for Facebook and Instagram populations of over 3000 user accounts
  • Designed and implemented organization website using WordPress to serve as a hub for member-officer communication, organization information, and forms processing
  • Administered SQL database of 50+ members and internal systems support for members and executive members
  • Coordinated SAML 2.0 single sign-on with Ball State University Information Technology Services allowing members and officers to use existing University accounts to log in to WordPress

Mid-East Honors Association
Website Developer
August 2018-April 2019

  • Overhauled preexisting organization website and developed new WordPress site with a proposal submission system for conference presentations and registration now utilized annually by 250+ conference participants
  • Collaborated with executive board members and Ball State University departments to plan conference schedule, including breakout sessions, catered awards banquet, student social, and keynote address

Work Experience

Ball State University
Housing and Residence Life, Muncie, IN
Resident Assistant
August 2018-October 2019

  • Facilitated community development through personal interactions, meetings and monthly programming for a floor of 70 residents
  • Coordinated disciplinary, crisis, emergency, and maintenance response with University personnel during rotational, on-call duty shifts
  • Collaborated with hall staff to coordinate monthly hall-wide programming for 600+ residents

Ball State University
Housing and Residence Life, Muncie, IN
Reservations Team Member
Summer 2018 & Summer 2019

  • Utilized StarRez room occupancy system to process bookings, billing, and room assignments for thousands of summer orientation and conference guests staying in eight on-campus residence halls
  • Served as a resource for campus guests by providing information about the campus and greater Muncie area
  • Served rotational, on-call duty shifts for guest needs and escalated maintenance and emergency issues to appropriate University personnel
  • Audited key inventories as needed

Ball State University Housing and Residence Life, Muncie, IN
Night Staff
January 2017-May 2018

  • Verified residents’ entry to the building using University card access system and cataloging guests as needed
  • Utilized two-way radio system to communicate facility or emergency issues with on-call supervisors

Pumkinfish Gifts and Goodies, Indianapolis, IN
Assistant Manager
Summer 2017

  • Designed store presentations for grand opening
  • Set up database of 1000+ individual products using NCR Silver POS platform
  • Daily responsibilities included processing shipment, supervising sales floor and stockroom operations, and designing store presentations according to customer feedback and purchasing trends.

Abercrombie & Fitch, Greenwood, IN
Brand Representative
November 2015-July 2017

  • Utilized skills in sales and customer service to create an engaging customer service experience
  • Daily responsibilities included processing customer transactions, processing incoming shipment, and designing store presentations according to internal documentation

Awards and Recognition

Employee of the Month, Awarded July 2016

Awarded Fall 2019
Awarded Spring 2018
Awarded Fall 2017
Awarded Spring 2017

Hall Council Executive Board Member of the Year, Awarded May 2018

Certifications

Verify Certification on Certiport

Credential Identification Code: CpCB-DTWq

Earned September 2015

Verify Certification on Certiport

Credential Identification Code: yNmy-DTWu

Earned November 2015

Verify Certification on Certiport

Credential Identification Code: yJ66-XVm5

Earned February 2016

Verify Certification on Certiport

Credential Identification Code: 44wT-XLKe

Earned May 2016

Publications

“Cookies in online advertising and their impact on shopping behaviors,” Issues in Information Systems, International Association for Computer Information Systems, 2020. (forthcoming issue)